In effect from 21 August 2020. Last modified on 20 February 2023.

General Terms and Conditions

These Terms and Conditions apply to The Ateljé (www.theatelje.com) online store, operated by The Ateljé Helsinki Oy, business ID 3118115–8, Laivurinkatu 10, 00150 Helsinki, Finland. By using The Ateljé online store, you accept and agree to be bound by the following Terms and Conditions.

Orders are subject to the Terms and Conditions in force at the time of placing the order, and these Terms and Conditions can be found below. The Ateljé Helsinki Oy reserves the right to change these Terms and Conditions. Before placing an order, the customer must read the Terms and Conditions in effect.

In problem situations, please contact our customer service team at [email protected] or by phone at +358 40 614 7688.

Payment Terms and Methods

The following payment methods are available at The Ateljé online store:

• Payment via an online bank
• Credit card
• Visa Electron
• PayPal
• Mobile payments: MobilePay
• Klarna Invoice
• Klarna Instalments

Our payment service provider is Paytrail Oyj, which will forward your payment to us.

Payment via an online bank

Online payments are available from the following banks: OP, Nordea, Danske Bank, Aktia, Handelsbanken, Oma Säästöpankki, POP Bank, S-Pankki, Säästöpankki and Ålandsbanken. From the online store, you will be directed straight to your own bank where you can make the payment safely. Your statement will show Paytrail Oyj as the payee, and they will forward your payment to us. In the payment transaction details, you will see the name The Ateljé Helsinki Oy.

Credit cards and Visa Electron

You can pay using the following credit cards: Visa, Visa Electron, Mastercard and American Express. Payments are transmitted by the payment service provider Paytrail Oyj.

PayPal

To use PayPal as a payment method, you need to create your own PayPal account. During a purchase, you will be redirected to PayPal’s secure website where you can log in with your PayPal user ID and password and then authorise the transaction.

Mobile payments

We offer mobile payment methods for the following app: MobilePay. You can use the app to pay for online purchases by bank transfer or card payment by accepting the payment in the app – in which case you will need to have the app installed on your phone.

Klarna Invoice

Buy now, pay later! When you pay with Klarna Invoice, an invoice for your purchases will be sent to you by email. The payment period is 14 days. This means that you will get the products you ordered before you have to pay for them. You do not need to provide your payment card details.

Klarna Instalments

With Klarna Instalments, you decide the pace at which you want to pay for your purchases. You can choose between a fixed instalment plan with a payment period of 3–36 months or a flexible instalment plan.

When you choose a flexible instalment plan, you decide how much you will pay each month. If you opt for flexible instalments at the checkout, you will pay at least 1/24 per month (but always at least €5). You can also switch to flexible instalments later and pay only 1/100 monthly (but always at least €5).

The prices of the products include value added tax in accordance with Finnish law. You pay for the products and their postage when making the order. Returns are always free of charge. We reserve the right to change prices and postage.

Terms of Ordering and Delivery

Order confirmation

All orders will be confirmed by email. To receive an order confirmation and delivery information, you need to provide your email address and mobile phone number when placing your order. The customer agrees to be bound by the Terms and Conditions in effect at the time of each order.

We will send you an order confirmation by email, detailing the following:

• Order number
• The contact details you have provided
• The rented products and their total price
• The rental period
• The payment method you have chosen
• Delivery method

Delivery methods and costs

In Finland, Posti and Matkahuolto take care of delivering orders and returns between The Ateljé and the customer. You can also pick up your order at The Ateljé store in Helsinki. Delivery time is about 2 or 3 working days. The Ateljé is not responsible for any delays that are not caused by The Ateljé Helsinki Oy.

If a product you have ordered is lost or damaged in transit, you must notify The Ateljé customer service team about it within 24 hours.

If a product ordered by the customer is lost or damaged in transit, The Ateljé is liable for the costs incurred. If a product returned by the customer is lost or damaged, the customer is responsible for the costs incurred.

Pickup from the Helsinki store – €0

You can pick up your product from our Helsinki store during our opening hours.

Pikcup from a Matkahuolto parcel pick-up point – €6.90

When you place your order, you can choose which Matkahuolto service outlet you want it to be delivered to (for example Matkahuolto, K-Market supermarket, R-kioski and Tokmanni stores). You will be notified by text message or email as soon as your order is available for collection. When you pick up your delivery, you will need to bring proof of identity with you.

Collection from a Posti parcel locker – €6.90

You can pick up the products you have ordered from a Posti parcel locker. When you place your order, you can choose the parcel locker location that is most convenient for you. Deliveries to Posti’s parcel lockers are made on weekdays from Monday to Friday. Deliveries are also made on Saturdays to parcel lockers in the Capital Region, Turku and Tampere. You will be notified by text message when your parcel is available for collection. The message contains the code you will need when you pick up your parcel. The parcel will be kept in the locker for seven days from its arrival.

Collection from Posti – €6.90

You can pick up the products you have ordered from a Posti service point. You can track the progress of your parcel using Posti’s item ID, which you will receive by email once we have shipped your order. When collecting your parcel, please bring your ID and the Posti item ID.

Posti’s home delivery – €11

Home delivery is an easy and convenient way to get your order directly to the address you want. You can track the progress of your parcel using Posti’s item ID, which you will receive by email once we have shipped your order. Before the home delivery, Posti will contact you by text message, allowing you to choose the most convenient delivery time for you. We charge a fee for deliveries, but returns are always free.

Receiving your product

Once you have received your package, please check immediately that the product corresponds to your order and is not faulty. If you notice any deficiencies in the product, please follow the instructions provided.

Cancelling an order

The Ateljé Helsinki Oy has the right to cancel an order if necessary. In such a case, we will offer the customer a full refund.

The customer also has the right to cancel their order. If an order is cancelled 7 days before the start of the rental period, we will refund the customer the full amount in the form of a gift card. If the order has already been dispatched, The Ateljé Helsinki Oy has the right to charge the customer for the postage and handling costs incurred. If you want to cancel an order, please always contact our customer service team first.

Please note that failure to collect your order is not a cancellation of your order. We will charge the customer for the postage and handling costs incurred for orders not collected within the storage period.

Returns

Returning products at the end of the rental period

When your rental period is over, pop the items you rented, and the hanger that came with them, back in the same garment bag you received them in. The package also includes a prepaid return label – make sure you insert it in the plastic pocket on the outside of the bag. Then, by the deadline, take the garment bag to the same service point where you collected your parcel. You’ll find the deadline for returning the product(s) in the instructions that came with the delivery. Returns are always free.

The rented products must be returned by the deadline on the day that the rental period ends. After the expiry of the rental period, for any unreturned products you will be charged the product’s rental rate per day according to the price list. If the return is delayed by more than 24 hours and the amount of the late fee exceeds the recommended retail price of the product, The Ateljé Helsinki Oy has the right to charge a late fee that is at maximum the recommended retail price of the product.

Right of return under the Consumer Protection Act

The Ateljé Helsinki Oy offers its customers a 14-day right of return under the Finnish Consumer Protection Act. The 14-day right-of-return period starts from the day you take possession of the product.

The 14-day right-of-return period applies only to unused products. Product(s) that are returned, or product(s) you wish to make a complaint about, must be unused. Additionally, products must be returned in their original packaging and the packaging must also be in its original condition. Tights (or pantyhose) are considered intimate products, which is why their packaging must be unopened when returned. In the case of rental products, the seal must still be attached to the product(s). If you want to return or exchange a product you have ordered, please always contact our customer service team first at [email protected] or by phone at +358 40 614 7688.

Make sure to keep all the documents related to the return until we have informed you that we have received your return and are processing it. We will pay the refundable amount primarily through the payment service you used when renting the product(s). The processing time for a refund is approximately 7 working days.

Please note that failure to collect your order is not a cancellation of your order. We will charge the customer for the realised postage and handling costs incurred for orders not collected within the storage period. If you want to cancel your order before your rental period starts, please see Cancelling an order.

If a product you have ordered is lost or damaged in transit, you must notify The Ateljé Helsinki Oy’s customer service team about it within 24 hours.

Rentals that get damaged or are not returned

If a product is damaged beyond repair during the rental period or is never returned, The Ateljé Helsinki Oy has the right to charge the customer the recommended retail price of the product. Complaints are always dealt with on a case-by-case basis.

Customer relationship

When placing an order, the customer is obliged to provide The Ateljé Helsinki Oy with their full contact information, including at least their first name, last name, postal address, telephone number and email address. Using the site requires registering.

Customer data is stored in The Ateljé Helsinki Oy’s customer filing system and processed in accordance with our Privacy Policy. The Ateljé Helsinki Oy has the right to process and disclose information in the customer filing system for legitimate purposes in accordance with the Data Protection Act (1050/2018). If you wish, you can object to the use and processing of your data for marketing purposes and request to check your personal data by contacting our customer service team.

Monthly subscription

General information

Through The Ateljé Helsinki Oy’s monthly membership concept, customers have the opportunity to rent clothes for a monthly fee. As a monthly subscriber, you can rent three garments for a month (30 days) starting from €119. The selection included in the monthly subscription covers specifically defined products.

Becoming a member

Becoming a monthly subscriber requires registration (creating an account). When registering as a monthly subscriber of The Ateljé, the customer is obliged to provide The Ateljé Helsinki Oy with their first name, last name, date of birth and email address. Customer data is stored in The Ateljé Helsinki Oy’s customer filing system and processed in accordance with our Privacy Policy.

The Ateljé Helsinki Oy has the right to process and disclose information in the customer filing system for legitimate purposes in accordance with the Data Protection Act (1050/2018). A customer can, if they wish, object to the use and processing of their data for marketing purposes and request to check their personal data by contacting our customer service team.

Monthly subscription is open to adults over 18 years of age.

Rental period

The rental period is 30 days for a monthly subscriber and the subscription period starts on the day the first order is placed, and subsequent subscription periods start every 30 days until the subscription is cancelled.

Validity of the agreement

The Ateljé’s monthly membership is a continuing agreement with a minimum commitment of three (3) full paying months. At the end of the binding period, membership shall continue to run on a month to month basis until cancelled with a notice period of one (1) month. The binding period is always three (3) paid full months. The membership starts from the day the order is is placed.

Monthly membership can also be tested on a one-time basis for only one (1) month - the one-time purchase does not have a binding contract period and the membership ends automatically after one month.

Monthly subscription fee

Members pay the monthly fee and other possible fees in accordance with The Ateljé’s current prices.

The monthly fee is paid repeatedly at the agreed time. The member is obliged to ensure that the membership fees are paid on time, and must contact The Ateljé’s customer service if no payment request is received.

The member must ensure that the available funds of the selected payment method cover the membership fee and that the payment is made by the due date.

If the payment is not paid by the due date despite reminders, a collection letter will be sent to the member with a new due date. In the event of a delay in payment, The Ateljé has the right to charge costs and interest in accordance with the Debt Collection Act, the Interest Act and other applicable legislation.

If the member has otherwise neglected payment and receives a payment reminder, notice of collection or collection letter from an external collection agency, the information from the external collection agency's invoice must be used when paying.

The member has a price guarantee for his monthly membership fee for the duration of the commitment period. The Ateljé does not have the right to change the membership fee before the end of the commitment period.

Termination of monthly subscription

The monthly membership cannot be paused, but the subscription can be terminated at any time after the end of the commitment period. After the commitment period, the membership termination period is one (1) calendar month, when the termination takes effect at the end of the following month. Termination must be made in writing by email to [email protected]

A fixed-term monthly membership cannot be terminated in the middle of the agreement period.

A one-month membership (one-time purchase) does not need to be terminated separately – the membership ends automatically after one month.

Delivery of products

The products will be delivered to the customer as soon as possible after the order is placed, using the customer’s preferred delivery method. In Finland, Posti and Matkahuolto take care of delivering your order from The Ateljé to you. Delivery time is about 2 or 3 working days. The Ateljé is not responsible for any delays that are not caused by The Ateljé Helsinki Oy. You can also pick up your order at The Ateljé store in Helsinki.

Product exchange

If the product you have chosen is unusable, you must notify The Ateljé's customer service within one day. If the product you selected does not meet your expectations and you want to exchange the product, you can do so within two days by contacting The Ateljé's customer service. Changing the product in the store is free of charge. If product exchanges are handled by mail, shipping costs €13.80 will be charged.

Return of products

When your rental period is over, pop the items you rented, and the hanger that came with them, back in the same garment bag you received them in. The package also includes a prepaid return label – make sure you insert it in the plastic pocket on the outside of the bag. Then, by the deadline, take the garment bag to the same service point where you collected your parcel. You’ll find the deadline for returning the product(s) in the instructions that came with the delivery. Returns are always free.

The rented products must be returned by the deadline on the day that the rental period (30 days) ends. If the products are returned more than three days late without agreement, The Ateljé Helsinki Oy has the right to charge the accumulated euro amount for the late days as compensation for the delay, proportional to the contract price of the monthly membership

Rentals that get damaged or are not returned

If a product is damaged beyond repair during the rental period or is never returned, The Ateljé Helsinki Oy has the right to charge the customer at maximum the product’s recommended retail price. Damage and compensation situations are always handled on a case-by-case basis – you can leave stains and minor repairs to us!

General Terms and Conditions

These Terms and Conditions apply to The Ateljé (www.theatelje.com) online store, operated by The Ateljé Helsinki Oy, business ID 3118115–8, Laivurinkatu 10, 00150 Helsinki, Finland. By using The Ateljé online store, you accept and agree to be bound by the following Terms and Conditions.

Orders are subject to the terms and conditions in force at the time of placing the order, and these Terms and Conditions can be found below. The Ateljé Helsinki Oy reserves the right to change these Terms and Conditions. Before placing an order, the customer must read the Terms and Conditions in effect.

In problem situations, please contact our customer service team at [email protected] or by phone at +358 40 614 7688.

Cookies

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Problems and notices of defects

Whenever possible, we always resolve problem situations together with the customer. If there are any disputes between the parties concerning the agreement which cannot be resolved with negotiations between the parties, the customer may bring the dispute to the Consumer Disputes Board for resolution. Disputes that cannot be settled by negotiation will be settled by the Helsinki District Court in accordance with Finnish law.

Other

The Ateljé Helsinki Oy reserves the right to change the Terms and Conditions. Before placing an order, the customer must read the Terms and Conditions in effect.

Force majeure: If the fulfilment of the obligations mentioned in these Terms and Conditions fails due to force majeure (war, natural disaster, catastrophe, legislative or administrative decision, strike or other similar event), the customer is not entitled to compensation from The Ateljé Helsinki Oy. Finnish law shall apply to the agreement.