Hey there, member! <3
A warm welcome to our monthly member! We have compiled frequently asked questions and instructions on this page so that you can enjoy the coming months and your rental clothes without worry. Please familiarize yourself with the instructions carefully and contact us at a low threshold if something bothers you - we are here for you and will be happy to help!
How does it work?
1. Choose three products
Click the monthly membership in the shopping cart and you can make your first choices! You can always choose three products at a time for a month-long rental period. Order delivery or pick up at the store.
2. Receive and enjoy
The selection of clothes you choose will be delivered to you in the way you choose at the start of your rental period. The clothes are yours for a month, so fill the calendar with suitable expenses and enjoy!
3. Return and choose new ones
At the end of the rental period, pack the clothes in the same bag where you got them and return the clothes in the way you choose. You will receive a link by e-mail from which you can choose the next month's products!
Tips how to take care of your clothes
Two years of everyday life at a clothing rental company has made it clear how important clothing care is: the clothes in our selection are used hard, so they require special care to stay fresh and looking good.
We now want to share our best tips along our learning path so that we can all enjoy our rental selection for as long as possible.
Washable
Washing is included in the price, but if necessary, you can wash the products during the rental period according to the washing instructions. Tip: low washing temperature saves electricity, the environment and is also often a friendlier option for materials.
Discoloration
If there is a stain on the product, we recommend cleaning the stain locally as soon as possible. The faster first aid is given to the stain, the more likely it is to remove the stain completely. So you don't have to wait a month for stain removal!
A good first aid for general stains is bile soap. Rinsing with ice-cold water works best for blood stains. On the other hand, the smell is best removed with a water-vinegar solution (1 part vinegar, 3 parts water) - soak for a while, rinse well and, if necessary, wash the garment normally according to the washing instructions.
The scents
We also love intoxicating scents, but strong perfumes and perfumes are unfortunately a bit challenging with rental clothes, as the scents stick easily, especially to natural materials. So please note that you don't spray perfume directly on the garment - in the worst case, perfume can completely burn the material to ruin. It is also difficult to get rid of strong scents stuck to clothes.
Tip: if the garment is clean, but feels stuffy after use, airing it helps. You can also easily freshen the product with a clothes steamer!
Damages
If the product is damaged or damaged, please contact us as soon as the damage occurs. We handle damage cases on a case-by-case basis in accordance with our terms of use
Questions?
Good, because we have some answers! From here you will find frequently asked questions. You can also find comprehensive information about our terms of use . If you can't find what you're looking for or if you're unsure what to do in the event of a problem, please contact us - we're here for you and we'll be happy to help!
hello@theatelje.com / +358 40 614 7688
